Never Miss a Call by Nile Bridge Talent

Terms of Service

Effective September 13, 2026. Nile Bridge Talent, operated by Mark Youssef, New York.

These terms describe how Never Miss a Call works and what each of us agrees to. Please read them. If you sign a separate service agreement with us, that signed agreement controls wherever it differs from this page.

1. What we provide

Never Miss a Call is an AI receptionist for real estate agents, teams, and brokerages. When you miss a call, it forwards to a dedicated number and the receptionist answers 24/7, identifies the caller, captures their name, mobile number, email, and property interest, books a showing or call on your calendar using your live availability, and sends the caller the confirmation with the meeting details. Anything it cannot handle is noted for you. The service is inbound only: the receptionist answers calls made to you and never places outbound robocalls. On every tier except Live, there are no human callbacks. We configure, test, monitor, and adjust your receptionist using the business information and instructions you approve.

2. Plans and prices

Included minutes are connected AI conversation time on your line, measured from the moment the receptionist answers until the call ends. Minutes beyond your plan on Starter, Pro, Team, and Live are billed at $0.75 per minute. Team minutes are shared across the team. We notify you by email at 80% and 100% of your included minutes, and you may move to a higher plan at any time; the difference is prorated for the remainder of the month. Unlimited minutes on Brokerage cover the brokerage's own agents' genuine inbound calls, ten agents maximum; we may contact you about usage that falls outside that fair use. Prices may change for future periods with at least 30 days' notice; a change never applies during a prepaid annual term or a Live three-month minimum, and the founding rate (below) is honored for its full twelve months.

Setup fee. Every plan has a one-time setup fee of $99, charged at signup through Stripe; founding agents (section 4) pay $1 instead. It covers configuring, testing, and taking your receptionist live, and it is not refundable.

14-day free trial on every plan. Pro and Founding Pro start online through Stripe; Starter, Team, Brokerage, and Live start with a setup call, after which we send you a Stripe link with the same terms. In every case Stripe saves your card securely at signup, charges the setup fee, and charges nothing else for 14 days. The trial is counted from go-live: the day we confirm your call forwarding and complete the first test call. Stripe's trial starts at signup; on go-live we set your trial end to go-live plus 14 days, and the charge date in your Stripe customer portal and reminder email is updated to match. During the trial your plan's included minutes apply; usage beyond them in the trial is not billed, and if trial usage reaches 300 minutes before a plan is active the receptionist takes messages only until it is. Your first plan charge is made automatically on day 14 of the trial at your plan's monthly rate ($85/month for 12 months on the founding offer, then $169/month) and then monthly on that date. Stripe emails you a reminder seven days before the trial ends, showing the charge date. Cancel (by email to cancel@nilebridgetalent.com or in your Stripe customer portal) at any time before that charge date and nothing further is charged: you have paid only the setup fee. An email sent before that time counts even if we read it later. If you cancel during the trial, service continues through the end of the trial; the receptionist then takes messages only for a further 14 days so that you can restore service, then switches off. The 30-day money-back guarantee in section 6 applies from your first plan charge.

Annual plans. After your first month you may switch Starter, Pro, Team, or Brokerage to an annual plan at ten times the monthly rate ($890, $1,690, $2,490, or $4,990; $850 for the first annual term for founding agents on Pro, then $1,690), prepaid for twelve months, with the unused part of your current month credited against the annual charge. The 30-day money-back guarantee in section 6 applies to the first annual charge; there are no other refunds mid-term, and the plan renews for a further year unless cancelled before the renewal date. Annual plans are not available on Live.

3. Billing and cancellation

Automatic renewal. Every plan is a subscription that renews automatically: after the 14-day trial your plan is charged on day 14 of the trial and then on that date every month (or every year on an annual plan) until you cancel. Promptly after you subscribe we email you a copy of these terms with the amount, the frequency, the date by which you must cancel to stop the next charge, and how to cancel, so that you can keep it. On an annual plan we email you a reminder with the renewal amount, the renewal date, and how to cancel between fifteen and forty-five days before that date.

Payment is processed by Stripe. Subscriptions are billed monthly in advance to the card on file, and overage minutes are billed with the following month's charge. There are no contracts on monthly plans: Starter, Pro, Team, and Brokerage are month-to-month with no minimum term. An annual plan (section 2) is a prepaid twelve-month commitment that stays active until its paid-through date after cancellation. Live is the one exception, with a three-month minimum after the trial (three monthly payments of $849), after which it continues month-to-month; using the guarantee in section 6 ends that minimum with nothing further owed. You may cancel at any time, online from your Stripe customer portal (the same online medium you used to subscribe) or by emailing cancel@nilebridgetalent.com, and we never make cancellation harder than subscribing was; service continues through the end of the period you have paid for (or the end of the three-month minimum on Live), and there is no cancellation fee. Setup fees are one-time and are not refunded.

4. Founding agents offer

While spots remain, the first ten founding agents receive the Pro plan with a $1 setup fee instead of $99, the same 14-day trial, and the founding rate: $85/month for 12 months, then $169/month (the $169 Pro rate less an $84 discount for the first twelve monthly billing periods). Extra minutes stay $0.75. The discount is applied automatically by the founding link on our site (promotion code FOUNDING85); if it is missing from your subscription for any reason we will apply it on request. A founding spot is claimed at signup and is released only if the subscription is cancelled before the first plan charge. There is no contract: you may cancel at any time under section 3 with no penalty.

5. Setup and delivery guarantee

The setup fee is $99 ($1 for founding agents), charged once at signup and not refundable. Your receptionist will be live within 48 hours on Starter and within 24 hours on Pro, Team, Brokerage, and Live (the AI receptionist; human callbacks on Live begin the same day it goes live), counted in elapsed hours from when we confirm in writing that we have received everything we need from you: your business information, approved call-handling instructions, calendar access, and any other access required for your configuration. That period starts only when we send that confirmation. If we miss that deadline for reasons within our control, your first scheduled subscription payment is waived.

6. 30-day money-back guarantee

The 30-day window starts on the date of your first plan charge, day 14 of your trial, not the signup date, and it applies on every plan. If you decide within those 30 days that Never Miss a Call has not earned a permanent place in your business, email Mark and you will receive a full refund of that first plan payment. Requesting the refund also cancels your subscription: we initiate the refund within three business days of your email (your bank may take several more days to post it), service ends on the day we confirm, and on Live nothing further is owed under the three-month minimum. If a second monthly charge was made before your request, it is refunded as well. The setup fee ($99, or $1 for founding agents) is excluded from the guarantee and is not refunded. On an annual plan the same guarantee applies to the first annual charge. After the guarantee window the stated terms apply (month-to-month on Starter, Pro, Team, and Brokerage; the three-month minimum on Live). You do not need to show that any particular call would otherwise have been missed. Overage charges from actual use are not refunded.

7. Your responsibilities

8. AI disclosure and call recording

Your receptionist identifies itself as an AI assistant at the beginning of each call and states that the call may be recorded. Calls may be recorded and transcribed to operate the service and review quality. We configure transparent disclosures for inbound calls; rules can vary by state, brokerage, and use case, and you remain responsible for your brokerage policies and local requirements.

9. Caller information and bookings

The service creates and stores caller names, phone numbers, email addresses, property interests, call recordings, transcripts, summaries, confirmations sent to callers, and calendar bookings. This information is delivered to you and used to operate and improve your receptionist. It is handled as described in our Privacy Policy.

10. Third-party services

Never Miss a Call runs on third-party telephony, artificial-intelligence, text-messaging, calendar, and email services. Their availability and performance affect ours. We choose reputable providers and monitor the service, but we do not control those providers, and outages, delays, or errors can occur. We are not liable for missed, dropped, misrouted, or misunderstood calls, or for failed texts, emails, or bookings, caused by those services or by your carrier, phone, or calendar.

11. No guarantee of results

We do not guarantee leads, appointments, transactions, commissions, revenue, or savings. The receptionist answers and handles calls; what happens next depends on your callers, your market, and you.

12. What the service does not do

The receptionist does not negotiate, quote or recommend prices, or give legal, mortgage, lending, or brokerage advice. Nothing in the service is licensed real estate activity, and we are not acting as a real estate broker, agent, or attorney. On the Live tier, the person who calls leads back confirms details, answers questions about scheduling, follows up by text, and updates your CRM; they do nothing that requires a license and do not negotiate or advise on price, legal, or lending matters.

13. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us for the month in which the claim arose. We are not liable for indirect, incidental, consequential, or lost-profit damages, including lost commissions or transactions.

14. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in New York.

15. Changes to these terms

We may update these terms for future service periods. The effective date at the top of this page tells you when they last changed. Continued use after a change means you accept the updated terms.

16. Contact

Nile Bridge Talent, operated by Mark Youssef, New York.
Email mark@nilebridgetalent.com or call (646) 665-2667.

These terms are the agreement for service purchased through our Stripe links; you accept them at checkout. A signed service agreement, where one exists, controls if it differs from this page.