Privacy Policy
This page explains, in plain English, what information Never Miss a Call collects, why, who helps us process it, and how to ask us to delete it.
1. Information from this website
If you submit the personalized-demo form, we receive what you type: your name, work email, mobile number, brokerage or team, a website or listing address, how many calls you miss in a typical week, and any notes. We also record when the form was sent, the page you came from (referrer), and any campaign tags in the link you used (UTM values), so we know which outreach is working. The form is delivered to us by FormSubmit, a third-party form-to-email service, which processes the submission to send it to our inbox. We use this information only to build your demo and reply to you. If you book a setup call through our Google Calendar booking page, Google collects the name and email you enter there and adds the appointment to our calendar.
2. Analytics
This site uses Google Analytics 4 to count visits and anonymous interactions such as clicks on the demo number, pricing views, and form starts. We do not send names, email addresses, phone numbers, web addresses, or anything you type into a form to Google Analytics. Google's handling of analytics data is described in Google's own privacy policy.
3. Information from calls handled for our clients
When your receptionist answers a call, the service may create and store:
- the caller's name, phone number, and email address if they provide one;
- the property, area, or reason for calling, and answers to the qualification questions you approved;
- a recording and transcript of the call;
- a call summary and any flags for follow-up;
- calendar availability checks and the appointments it books;
- confirmations sent to the caller (by email, and by text where that is enabled) and their delivery status.
Callers are told at the start of each call that they are speaking with an AI assistant and that the call may be recorded.
Client account records. When you subscribe, we keep a record for your account: your name, email address and phone number as entered at checkout, your plan, the dates you signed up and went live, the phone number and receptionist assigned to you, your carrier (if you tell us), and monthly usage totals (number of calls and minutes) that we read from the call records above. We use it to run your trial and subscription, send the emails described in section 4, and decide when to switch the receptionist between full booking and message-taking. These records live in Netlify's data store for our site functions and are deleted when your account is closed and no longer needed.
4. How we use it
We use call and booking information to operate your receptionist, deliver confirmations to your callers and appointment details to you, review call quality, fix problems, and improve how your receptionist handles calls. On the Live tier, our team also uses it to call leads back, follow up by text, and update your CRM. We also email you about your own account: a copy of your subscription terms after checkout, go-live and trial progress notes with your call counts, a reminder before your trial ends, forwarding instructions if no calls have reached your receptionist, usage notices, cancellation and renewal notices, and offers about your own plan. These are sent from mark@nilebridgetalent.com and always include how to reach us. We use website form information to respond to your request. We do not use any of it for advertising.
5. We do not sell personal information
We never sell your information or your callers' information, and we do not share it with anyone except the service providers below, or when the law requires it.
6. Service providers that process data for us
- Retell AI runs the voice receptionist, handles the phone connection for our numbers through its telephony partner Twilio, and stores call recordings, transcripts, and summaries.
- OpenAI language models, accessed through Retell AI, generate the receptionist's responses and summaries.
- Google Calendar or Microsoft Outlook, connected through a scheduling link such as Cal.com, provide availability and receive bookings.
- Stripe processes subscription payments. Your card details go directly to Stripe and are never stored by us; Stripe shares your name, email, phone number, and billing status with us so we can run your account.
- FormSubmit delivers website form submissions to our email.
- Google Apps Script, running under our own Google Workspace account, sends our internal notification emails, such as a call summary with a link to the transcript and the monthly report, from mark@nilebridgetalent.com. It only passes the message along; the emails then sit in our mailbox like any other email.
- Google Analytics provides anonymous website statistics. Netlify hosts this website, runs the small server functions behind it, and stores the client account records described in section 3.
These providers process data on our behalf under their own terms and privacy policies. If we add or change a provider, we will update this page.
7. How long we keep it
We keep call recordings, transcripts, summaries, and booking records for as long as needed to operate and review your service and to meet our legal and accounting obligations, and we delete or anonymize them when they are no longer needed. Website form submissions stay in our email until we have responded and no longer need them. Client access to calendars and business information is removed when service ends.
8. Deletion and questions
To ask us to delete information about you or one of your callers, or to ask anything about this policy, email mark@nilebridgetalent.com. We will confirm what we hold and delete it where we are not required to keep it.
9. Changes
The effective date at the top of this page shows when this policy last changed.
10. Contact
Nile Bridge Talent, operated by Mark Youssef, New York.
Email mark@nilebridgetalent.com or call (646) 665-2667.